Catalyst

This week on Catalyst, Tammy is joined by Bob Rosen, Chief Information Officer at Arcosa. Bob discusses his career journey, including his early experience in the Air Force working with electronics and even designing tech for F-14 fighter jets! He shares how those formative roles shaped the leadership principles he carries today—most notably, that the best idea wins and that bad news doesn’t improve with age. Bob and Tammy also explore the role of healthy skepticism in today’s rapidly evolving AI landscape, and the importance of thinking strategically about where—and whether—AI can truly drive business results.
Please note that the views expressed may not necessarily be those of NTT DATA
Links:
Bob Rosen
Arcosa Inc.
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This week on Catalyst, Tammy is joined by Jackie Talbot, Vice President of Product at Hilton. Jackie has a talent for turning frustrating experiences into moments of joy, and she’s bringing that mindset to her work at Hilton. There, she’s leading the use of AI-powered tools to improve both employee and customer experiences. Jackie explains the idea of “phygital,” which combines digital tools with human interaction to create smoother, more seamless experiences. She also shares lessons from her own podcast, reflects on why authenticity matters in leadership, and highlights the importance of staying curious as you grow your career.
Please note that the views expressed may not necessarily be those of NTT DATA.
Links:
Jackie Talbot
How do I navigate this shit
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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy Soares sits down with Dr. Bratin Saha, CEO of NTT DATA AIVista and a true pioneer in the evolution of artificial intelligence. Drawing on his leadership experience at Intel, Nvidia, and AWS, where he built and scaled one of the fastest-growing businesses in the company’s history, Bratin shares insights from a career defined by innovation and impact. Together, Tammy and Bratin explore the critical intersection of technology and business, the role of strong leadership in navigating the rapidly evolving AI landscape, and why a human-centric approach is essential for long-term success. Bratin also underscores a key differentiator in the age of AI: the power of deep domain expertise in unlocking meaningful, real-world value.
Please note that the views expressed may not necessarily be those of NTT DATA
Links:
Bratin Saha
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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael’s career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he’s helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business.
Please note that the views expressed may not necessarily be those of NTT DATA
Links:
Michael Mahar
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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, guest host Jod Kaftan is joined by Jim Kalbach, Chief Evangelist at MURAL, speaker, and author of Mapping Experiences and The Jobs To Be Done Playbook. Jod and Jim Kalbach discuss the evolving landscape of design, particularly in the context of AI. They explore the double diamond framework, the Jobs To Be Done methodology, and the importance of understanding customer needs through real-world research. Jim emphasizes the need for designers to embed customer insights into organizational workflows and the ethical responsibilities that come with design in the age of AI. Jim also shares how his experience as a Jazz Bassist informs his work in design - notably his ability to embrace the unknown.
Please note that the views expressed may not necessarily be those of NTT DATA
Links:
Jim Kalbach
Jobs to be Done Toolkit
Erica Flowers - Trade Your Double Diamonds for Steel
Leo Frishberg - Presumptive Design
Learn more about Launch by NTT DATA
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.