Government Transformed

Welcome to Government Transformed 2.0, a podcast series by Global Government Forum.

In this series, Richard Johnstone, the executive editor at Global Government Forum and Australian economist Nicholas Gruen look at the story of the history of government transformation, and what lies ahead.

In conversations with a public service experts, Richard and Nicholas will reflect on the work of internationally acclaimed Government 2.0 taskforce in Australia, which in 2010 set out a landmark vision for how the work of government could be transformed by technology.

These conversations will look at how much progress has been made in making the most of digital to transform the work of government.

This first episode rewinds the clock back to 2010, when Nicholas chaired the Government 2.0 Taskforce. This first episode will look discuss what Government 2.0 was: its guiding principles, its findings, how well it has stood the test of time, and what about it could use a systems update.

Joining us for this episode are Laura Gilbert, visiting professor in practice at the school of public policy at the London School of Economics, and senior director of AI and Head of the AI for Government program at the Tony Blair Institute, and Tom Burton, journalist and former government editor at The Australian Financial Review.

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Welcome to Government Transformed 2.0, a new podcast series in which Global Government Forum and leading Australian economist and government innovation thought leader Nicholas Gruen to help unpick the story of digital transformation in government over the last 15 years.

Across give episodes, this series will outline the opportunities that have been realised from digital transformation in government.

The conversations will reflect on the Australian government’s internationally acclaimed Government 2.0 Taskforce – chaired by Nicholas – which in 2009 examined the potential of the digital revolution to boost collaboration between government and citizens, and how this could produce better public services and stronger communities.

Now, Nicholas and experts from across the public policy landscape will reflect on what the report contained, where it set out a blueprint for digital government, how much was achieved, and what its lessons are now.

Each episode discusses the opportunities governments must seize in an age where data and digital capabilities open the door to better public services everywhere.

This series will be published on GGF’s Government Transformed podcast feed.

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The UK government has set the directive for a “complete rewiring of the British state to deliver bold and ambitious long-term reform”. It says that a “digital revolution” will underpin the move to a more “agile, effective and active state”, focused on delivering its missions: growing the economy, an NHS fit for the future, safer streets, opportunity for all, and making Britain a clean energy superpower. It is also essential to simplifying how citizens interact with government to access more joined-up services.

A new Global Government Forum study – which was led by Lord Gus O’Donnell and based on in-depth interviews with 12 UK permanent secretaries – pinpoints the barriers and enablers to transformation in government, with a particular emphasis on the role of digital technologies and data, and identifies four priority areas as key opportunities to accelerate change.

In this podcast, Lord O’Donnell sets out the findings of the report with former senior civil servant and GGF’s global event and webinar chairperson, Siobhan Benita, along with their guests Yatin Mahandru, vice president, head of public sector and health, Cognizant UK & Ireland, and Faye Holt, director, UK public sector, Amazon Web Services – whose organisations were knowledge partners for the report.

Together, they discuss the key findings from the interviews with permanent secretaries, covering:

The role of leadership in driving change.
How to build capacity in government for digital transformation.
How to unlock the power of data and AI.

Listen to this episode to get insights from government leaders on the opportunity for government transformation – and unique reflections from the experts featured in this podcast on how to make change happen.

Read the Rewiring the State report here.

This podcast is based on a Global Government Forum webinar, held on 4 November.


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In this special episode of Government Transformed, the executive editor of Global Government Forum Richard Johnstone speaks to Luukas Ilves, an advisor to the deputy prime minister and minister of digital transformation of Ukraine who is also former undersecretary for digital transformation and CIO for the Government of Estonia, and Manuel Kilian, the founding managing director of the Global Government Technology Centre, about how agentic AI can revamp how government works.

This conversation covers what agentic AI is; how it can be useful to governments, and how to build systems in public services that can make the most of it, looking at potential use cases across the different functions of government.

Listen to this episode to help understand the elements of this potential government transformation and the potential for creating an agentic state.
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Read the report: The Agentic State: How Agentic AI Will Revamp 10 Functional Layers of Public Administration

Like this episode? Please share with your friends and colleagues, and if you have an idea you would like us to cover in Government Transformed, please contact: [email protected]
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The development of digital tools has revolutionized many areas of people’s lives – from how they communicate, to how they plan their finances and book trips.

In this special episode of Global Government Forum’s Government Transformed podcast, state and local officials join host Siobhan Benita and knowledge partners Visa Direct and J.P. Morgan Payments to discuss how technology can help transform government services to meet the growing expectations of users in the digital world.

Listen to this exclusive conversation to hear from local government leaders on how they have made transformation happen – and how they can do so in a way that improves digital inclusion and creates government services with communities.

Plus, find out from Visa Direct and J.P. Morgan how government can be transformed to provide more responsive services, and improve productivity, efficiency, and accuracy across government.

This podcast is hosted by Siobhan Benita, moderator, Global Government Forum; and the participants were:

· Scott Erickson, County Clerk & Recorder, Knox County, Illinois
· Brian Page, Managing Director, J.P. Morgan Chase
· Curtis Webb, Senior Director, Head of Disbursements and Go-to-market Strategy, Money Movement Solutions, North America, Visa
· Freda Richardson Taylor, Deputy Director of Finance/Comptroller, City of New Orleans
· Kahlida Lloyd, Director, Office of Human Rights & Equity, Mayor’s Office, Mayor LaToya Cantrell, City of New Orleans

For further reading, please see J.P. Morgan's report: How fast bank payments are helping to modernize public sector disbursements.
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