Car Dealership Guy Podcast

In this episode of the Industry Spotlight, joining host Sam D'Arc are John Keohane, VP of Operations and Partner at Temecula Valley Buick GMC, and Liam Golightly, SVP of Customer Success at Podium to discuss how AI operator agents are giving dealership leaders a way to run their entire operation without being in every conversation themselves.

John built his own AI agent, which he nicknamed Emily, to scrape telematics data, run weekly revival campaigns on stale leads, and even coach his sales team by timing how fast they respond before Emily steps in.

The results are hard to ignore: Emily replaced his old bulk texting tool, helped uncover a customer-pay revenue drop in six seconds instead of weeks, and pushed his service department's customer-pay repair orders up 12 to 13 percent this year.

For a single-point dealer competing against much larger groups, John says the technology has become a genuine equalizer.

This episode of the Car Dealership Guy Podcast is brought to you by Podium.

Topics:

04:15 CPA Brain Overwhelmed By Reports.

06:10 Low-Hanging Tech Is Ripe.

07:25 Telematics Data Was Untouched.

09:25 Cold BDC Texts Feel Impersonal.

10:45 Operator Is AI For GMs.

13:00 Emily Texts Revival Campaigns Daily.

14:25 AI Revives Dead Leads Warmly.

16:15 Emily Surfaces Near-Miss Sales.

18:45 Salespeople Race To Beat Emily.

19:55 Employees Use AI To Beat AI.

23:30 Podium Sieves All Outreach.

33:50 AI Levels The Playing Field.

Podium - the AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ here.

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Today's show features:

- Diana Lee, CEO and Founder at Constellation

- Felicia Barr, Service Director at Bertera Auto Group

- Bobby Perkins, Fixed Operations Director at Lexus Montgomery & Toyota of Montgomery

This episode is brought to you by:

Digital Dealer – Lost opportunities and slow processes are quietly draining your dealership's bottom line — Digital Dealer fixes that with real sessions, hands-on labs, and live demos covering sales, service, marketing, and AI, so you walk away with strategies you can use the second you're back on the lot. Join us September 22–23 in Detroit and bring your whole team.

Register at digitaldealer.com — use code CDG25OFF for a team discount. Check it out at https://digitaldealer.com/

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Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠

Alan Haig is the President and founder of Haig Partners, the leading merger and acquisition advisory firm for auto dealerships, where he has guided some of the industry's largest deals.

He tracks buy-sell trends and franchise values across every major brand, and he's watched Infiniti collapse further than any other name in the business while Toyota and Lexus keep climbing.

He speaks candidly about which franchises are worth buying today, which ones aren't, and what a wave of new competition from China could do to dealership values.

Topics:

03:30 Scarcity Creates A Virtuous Cycle.

09:05 Toyota Store Is A Bond.

11:15 Ford And Chevy Are Half Price.

15:05 Honda Beats Toyota As A Buy.

23:50 Chinese EVs Threaten Values.

42:00 Clean Up Before Exit.

This episode is brought to you by:

1. Kenect - Kenect helps dealership GMs automate customer outreach by turning days of manual calling into seconds.

Go to @ here today.

2. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ ⁠⁠here⁠⁠.

3. Haig Partners - The Haig Report® sets the standard for dealership M&A data and trends in auto retail. Read it @ here.

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Today's show features:

- Glenn Lundy, President at 800% Elite Automotive Club

- Jaymie Nielsen, Show Director at Digital Dealer

- Al Salas, Founder/Chairman at Eco Auto

This episode is brought to you by:

Digital Dealer – Lost opportunities and slow processes are quietly draining your dealership's bottom line — Digital Dealer fixes that with real sessions, hands-on labs, and live demos covering sales, service, marketing, and AI, so you walk away with strategies you can use the second you're back on the lot. Join us September 22–23 in Detroit and bring your whole team. Register at digitaldealer.com — use code CDG25OFF for a team discount. Check it out at https://digitaldealer.com/

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Leo Portaluppi says the accountability gap holding back growing dealer groups is one owners create themselves.

He argues that titles without real equity produce managers who still think like employees, and that fixing it means giving partners a real path to owning 10, then 20 percent of the store they run.

Topics:

02:10 Fixed Needs Variable, Vice Versa.

04:10 "If You Want Reliable, Don't Buy This."

08:25 Oil-Change Dad Built An Empire.

15:00 Don't Hire Bad Habits, Train Them.

17:00 App Steers Customers To Right Store.

21:00 GMs Write Rules, No Complaints.

31:45 Owner Operators Beat Managers.

This episode is brought to you by:

1. Digital Dealer - Join us September 22–23 in Detroit and register today at DigitalDealer.com. Use code CDG25OFF at checkout and bring your team for a generous discount. Visit @ ⁠⁠⁠here⁠⁠⁠ for more info.

2. Widewail - Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to fix and where to focus. Go to @ here to book a demo.

3. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ ⁠here⁠.

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