Car Dealership Guy Podcast

In this episode of the Industry Spotlight, joining host Sam D’Arc are Michael Naim, VP at Zurich North America, and Jeff Glanzmann, Dealer Principal at Glanzmann Subaru, to discuss why many dealers are "flying blind" by relying on quarterly PDFs for their most valuable profit centers.

This conversation breaks down how to move from a reactive "set it and forget it" mentality to a data-driven operation that yields massive returns on premium.

Michael and Jeff reveal why transparency in reinsurance is no longer optional and how real-time visibility can actually fix your used car reconditioning and CSI.

This episode of the Car Dealership Guy Podcast is brought to you by Zurich North America.

Zurich.Insurance - Zurich delivers The Zurich Advantage to dealerships nationwide by combining comprehensive F&I products, consultative training, revenue‑generating programs, and wealth‑building profit participation strategies. Grounded in our mission to provide clarity, confidence, and certainty, we help dealers protect what matters, strengthen performance, and build a legacy for the road ahead. Learn more @ here.

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For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

03:00 Why Dealers Fly Blind On Reinsurance.

04:35 The Quarterly PDF Trap.

06:45 The 120-Day Claim Surprise.

08:30 Why Sloppy Recon Destroys Profits.

10:00 The CSI Boost Nobody Saw Coming.

12:00 The Spinal Surgery Test.

16:30 The 70% Return Dealers Miss.

20:30 Why Your CRM Won't Save You.

22:15 The Dashboard That Forces Honesty.

24:20 Why Keeping Managers Dark Was A Mistake.

33:55 The One Call Every Dealer Must Make.

35:15 The One Number That Matters.

Car Dealership Guy Socials:

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Today's show features:

- Don Hall, President & CEO, Virginia Automobile Dealers Association

- Morgan Abeyie, Podium Service AI Product Manager at Podium

- Daniel Negalha, Corporate Fixed Ops Director at McGovern Automotive Group

This episode is brought to you by:

Haig Partners – When it comes to selling your life’s work, trust the advisors who have built a reputation for maximizing value for family-owned dealerships. If you are considering a sale, divestiture or looking to grow, begin a confidential conversation at https://haigpartners.com/.

Podium – Most service departments know exactly what they should be doing — the follow-ups, the declined services, the outbound outreach. They just don't have the bandwidth to do it. Podium's Service AI handles it all, end-to-end, so nothing falls through the cracks. Visit http://podium.com/cdg to see it in action.

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ ⁠https://www.twitter.com/GuyDealership⁠

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

TikTok ➤ ⁠https://www.tiktok.com/@guydealership⁠

LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Today I'm joined by Matt Leone, CEO of DriveCentric.

Matt breaks down why "tech bloat" is killing dealership margins and how shifting from task management to real-time engagement hubs can stop lead leakage across Sales, F&I, and Service.

We also dive into the future of AI agents and why your next "employee" might actually be a machine-learning model.

This episode is brought to you by:

1. Lotlinx – Meet LotGPT, your AI Inventory Strategist built exclusively for car dealers. It reveals competitive insights, shopper behavior, and pricing dynamics, and even identifies underperforming VDPs with merchandising recommendations to boost conversion without cutting prices. Put LotGPT to work for your dealership today, totally free, @ here.

2. CDG Circles – A digital peer group for top auto dealers. Private dealer chats. Vendor reviews. Real insights — confidential, compliant, no travel required. Join dealers representing 3,000+ rooftops @ here.

3. DriveCentric – DriveCentric puts dealerships in the Fast Lane to the Customer with a modern engagement platform built to move faster, connect teams, and keep every customer moving forward. Visit @ here to learn more

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:40 The Bill That Could Ban Chinese Cars.

05:10 Why Australian Dealers Make Zero On New Cars.

07:10 The Threat Destroying Blue Sky Values.

09:25 Why Toyota Stores Trade For 15X Earnings.

12:50 Why US Trucks Are Safer Than China.

18:10 Dealer Profits Still Double Pre-COVID.

21:50 The One Brand Where Bargains Are Appearing.

24:45 The Smart Lever When New Car Gross Drops.

26:40 Why Salespeople Can't Afford The Cars They Sell.

30:50 The Mercedes Turnaround That Made It Hot Again.

45:55 Infiniti Stores Selling For Zero Blue Sky.

Car Dealership Guy Socials:

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Today's show features:

- Jacob Shepherd, Dealer Principal at Chevrolet of Troy

- Amber Good, Senior Product Marketing Manager at CDK Global

- Robert F. O’Koniewski, EVP and General Counsel at Massachusetts State Automobile Dealers Association, Inc.

This episode is brought to you by:

Haig Partners – When it comes to selling your life’s work, trust the advisors who have built a reputation for maximizing value for family-owned dealerships. If you are considering a sale, divestiture or looking to grow, begin a confidential conversation at https://haigpartners.com/.

CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com/

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ ⁠https://www.twitter.com/GuyDealership⁠

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

TikTok ➤ ⁠https://www.tiktok.com/@guydealership⁠

LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

In this episode of the Industry Spotlight, joining host Sam D’Arc are Luke Parker, Finance Manager at BMW Greensboro and Erik Wielgos, Director of Dealer Success at Service Payment Plan to discuss how after a new GM changed the goalposts with a "50% penetration or pay cut" ultimatum, Luke Parker had to find a way to sell VSCs to customers the banks wouldn't touch.

This conversation breaks down the tactical shift from traditional financing to 0% payment plans that drove a 20% surge in F&I performance.

We explore how to handle luxury repair objections, the reality of chargebacks, and the massive untapped opportunity in cash-buyer protection.

This episode of the Car Dealership Guy Podcast is brought to you by Service Payment Plan.

Service Payment Plan - Service Payment Plan, Inc. (SPP) is the industry leader in providing interest-free payment plans for F&I products sold throughout the United States and Canada. SPP enables the auto industry’s leading dealers, administrators, and OEMs to provide their customers with an affordable and customizable method to protect their vehicles. With its 40+-year history of unparalleled service, long-standing partnerships, and integrations with the leading software platforms in the industry, SPP stands at the forefront of the future of automotive retail. Contact us @ [email protected] to learn more

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Topics:

01:35 The Sly GM Move That Forced A Scramble.

03:00 Why Luxury Customers "Don't Buy" VSCs.

07:45 The 0% Fix When Banks Say No.

12:00 How SPP Added 15 Points Overnight.

18:15 The $500 PVR Jump That Changed Everything.

21:15 Why Targeting Subprime Destroys Chargebacks.

24:20 Selling More Than VSCs With SPP.

26:45 Why No Credit Check Is A Compliance Shield.

33:45 The Service Drive Trick That Closes In 3 Minutes.

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