Car Dealership Guy Podcast

In this episode of the Industry Spotlight, joining host Sam D’Arc are Todd Hatch, Service Director at Palm Springs Nissan, and Malcolm Richardson, Senior Automotive Account Manager at Uber for Business to discuss how dealerships can eliminate the massive P&L leak caused by traditional shuttle and loaner fleets.

Todd shares how he slashed his monthly transportation spend by $6,000 and reduced his loaner fleet from 50 cars to 12 by pivoting to an on-demand model.

They unpack how direct DMS integrations allow service advisors to book rides in seconds, improving CSI by removing the friction of idle shuttles and late pickups.

Ultimately, the conversation provides a blueprint for dealers to reclaim wasted overhead and send thousands of dollars directly back to the bottom line.

This episode of the Car Dealership Guy Podcast is brought to you by Uber for Business.

Uber - Learn how Uber for Business is transforming the service lane by replacing outdated shuttle programs with on-demand mobility that elevates the customer experience. Discover how top dealerships are using centralized transportation dashboards and partner integrations to lower operational costs, improve CSI scores, and keep service bays moving. Learn more at https://businesses.uber.com/CDG

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Topics:

01:20 The $12,000 Monthly Black Hole.

02:10 Why Saturday Shuttles Were A Disaster.

03:15 The 50 Loaner Cars Hemorrhaging Cash.

04:15 Why Small Repairs Tanked CSI More.

05:20 One Question That Diffused Every Complaint.

07:25 The Relief From Firing The Shuttle.

08:45 The Biggest Myth About "Free" Shuttles.

09:30 One Click From The DMS Killed The Job.

12:25 The Controller's Shock At The First Bill.

13:30 How Uber Replaced Parts Drivers Too.

18:40 The 38 Parking Spots Hidden In Waste.

23:10 The One Mistake Todd Would Fix.

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Today's show features:

- Jason Graciano, Partner & General Manager at White Plains Honda

- Michael Ross, Fixed Operations Director at Larry Green Chevrolet

This episode is brought to you by:

Zurich – Zurich delivers The Zurich Advantage to dealerships nationwide by combining comprehensive F&I products, consultative training, revenue‑generating programs, and wealth‑building profit participation strategies. Grounded in our mission to provide clarity, confidence, and certainty, we help dealers protect what matters, strengthen performance, and build a legacy for the road ahead. Learn more at https://carguymedia.com/4cNTwyu

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

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CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

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Everything else ➤ dealershipguy.com

Today I'm joined by Jim Roche, CEO of Warrcloud.

This conversation breaks down the massive $32 billion surge in warranty work, why customer pay is decelerating, and how dealers can use technology to fix "leaky" receivables and technician dissatisfaction.

Jim reveals the tactical steps needed to modernize the service lane before the "death spiral" of rising prices drives your customers away.

This episode is brought to you by:

1. Podium - the AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ here

2. CDG Recruiting – Hire top dealership talent, fast. From sales managers to GMs and C-suite execs, we’ve placed over 1,000 roles across auto retail. Ready to scale without the hassle? Visit @ here to get started.

3. WarrCloud - Your warranty claims process shouldn’t drain your profits—or your people. Dealers reduce costs, speed up reimbursements, and uncover new revenue opportunities—while consistently improving OEM claim scores. The future of fixed ops belongs to those who adapt. Let’s talk about automating your warranty processing today. Visit @ here

Check out Car Dealership Guy’s stuff:

For dealers:

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Topics:

04:20 The Death Spiral Pricing Out Customers

06:50 Why Techs Feel Underpaid for Warranty

08:50 Why Your $25 Clerk Can’t Handle Warranty

12:25 Fixed Ops Now Drives 54%

14:40 The $6 Million in Warranty Receivables

18:45 The Bob and Gladys Factor Killing Profits

22:10 Why 54% of Gross Gets 0% Time

24:15 The Two-Step AI Primer for Dealers

26:25 The Two-Day AI Summit That Changed Walzer

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Today's show features:

- Jonathan Gray, COO of Cavender Auto Group

- Rob Cavender, President and CEO of Cavender Auto Group

- Vin Stazzone, Chairman at HIGHSTREET | Automotive

- Mike Keese, Agency President at HIGHSTREET | Automotive

- Phil Pecoraro, Operating Partner at Murdock CDJR

This episode is brought to you by:

Zurich – Zurich delivers The Zurich Advantage to dealerships nationwide by combining comprehensive F&I products, consultative training, revenue‑generating programs, and wealth‑building profit participation strategies. Grounded in our mission to provide clarity, confidence, and certainty, we help dealers protect what matters, strengthen performance, and build a legacy for the road ahead. Learn more at https://carguymedia.com/4cNTwyu

Highstreet Automotive - Highstreet Automotive specializes in insurance solutions for automotive dealerships, working with operators across the country to help manage risk, control costs and protect long-term profitability. Explore solutions at https://bit.ly/4eQhn3i

Check out Car Dealership Guy’s stuff:

CDG Circles ➤ https://cdgcircles.com/

CDG News ➤ https://news.dealershipguy.com/

CDG Jobs ➤ https://jobs.dealershipguy.com/

CDG Recruiting ➤ https://www.cdgrecruiting.com/

My Socials:

X ➤ ⁠https://www.twitter.com/GuyDealership⁠

Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠

TikTok ➤ ⁠https://www.tiktok.com/@guydealership⁠

LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠

Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠

Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Everything else ➤ dealershipguy.com

Today I'm joined by Erikka Tiffani, General Manager at Walser Hyundai Brooklyn Park.

In an industry defined by grind and tradition, Erikka breaks down how Walzer has successfully implemented a 4-day work week and a non-commissioned sales model.

We discuss the transition from traditional F&I "boxes" to a one-point-of-contact system that actually maintains high PVR.

This episode is brought to you by:



1. Podium - the AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn’t driving real outcomes, it’s time to take a closer look @ here.

2. Nomad Content Studio - The team behind the dealers you actually see on social media. Nomad works in your dealership to build a brand new pipeline of sales driven by social media content. They’re the same team behind names like George Saliba, Benzs & Bowties, and EV Auto—dealers who’ve built national brands and sold more cars in the process. If you want your dealership to be next, head to @ here and book a call.

Check out Car Dealership Guy’s stuff:

For dealers:

CDG Circles ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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For industry vendors:

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Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Topics:

02:35 Daycare Worker Who Walked Into A Dealership.

04:50 Why Salesmen Said She Was The Receptionist.

08:20 The GM With A Play Closet In Her Office.

10:55 Why Resumes Lie, Hunger Doesn't.

12:30 The Car Washer Selling 25 Cars A Month.

16:10 The Four-Day Work Week That Works.

18:45 Why Walzer Killed The F&I Box.

23:45 The F&I Gap Nobody Expected.

27:10 Why He Hired Someone "Not Ready."

32:15 The Skill Most GMs Lack.

36:50 When A Customer Refused To Shake Hands.

48:30 Why $5,000 In Printers Had To Go.

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