Valor Coffee Podcast

JOIN THE VALOR COFFEE COMMUNITY – Courses, Exclusive Videos, PDFs, Spreadsheets and more:⁠ ⁠https://community.valor.coffee?utm_source=spotify&utm_campaign=ep179

A very special thank you to Justin Goodhart for joining us on the pod!

A year after Justin first helped us decide whether to even try it, our catering program has grown from about 10 events a month to 38, and we brought him back to tell us what comes next. We get into whether carts should go out fully stocked or get prepped the morning of, what to do when a 75-guest event shows up with 150 people, and four different ways to think about pricing, plus how dynamic pricing works for a coffee cart. Justin also explains why he only hires part-time baristas who have three days a week free, and why you should never end a sales message with "let me know if you have any questions." If you're thinking about starting a cart business or growing the one you have, SMASH like and leave a comment below! ALSO be sure to check out Flashquotes at flashquotes.com/valor.

*If you purchase something through one of our links, we may be entitled to a share of the sale*
A very special thank you to our incredible sponsors!
Heyday Coffee Accounting — bookkeeping built for cafes, carts, and roasters!
Get 10% off your first 3 months: https://heyday.cpa/valor?utm_source=youtube&utm_campaign=ep179
Local Eyes Growth — the SEO team behind Valor's catering growth.
Get 20% off any plan: https://localeyesgrowth.com/valor?utm_source=youtube&utm_campaign=ep179
Buy Valor Coffee: https://valor.coffee/shop?utm_source=youtube&utm_campaign=ep179
Want to become a Wholesale Partner? Email us at wholesale@valor.coffee to set up an account!
Want to send us coffee? Have a question you want to answer on the show? Send us an email to info@valor.coffee.
Want to revolutionize your catering business with a single hub for logistics, invoicing, estimates, and more? Flashquotes is changing the way Valor and other catering companies do business, leading to more bookings and better events.
Check out https://flashquotes.com/valor to learn more!

Follow the Valor Coffee Podcast on Instagram: ⁠⁠http://instagram.com/valorcoffeepod⁠⁠
Follow Valor on Instagram: ⁠⁠http://instagram.com/valor.coffee⁠⁠
Subscribe to Riley's YouTube Channel: ⁠⁠https://youtube.com/@rileywestbrook⁠⁠
Follow Riley:  ⁠⁠https://instagram.com/rileywestbrook⁠⁠
Follow Ross: ⁠⁠https://instagram.com/rosswalters⁠⁠
Follow Ethan's Parody Account:  ⁠⁠https://instagram.com/ethanrivers777

JOIN THE VALOR COFFEE COMMUNITY – Courses, Exclusive Videos, PDFs, Spreadsheets and more:⁠ ⁠https://community.valor.coffee?utm_source=spotify&utm_campaign=ep178

A very special thank you to Chris for joining me on the pod!Why do your baristas stare at customers instead of engaging with them? Ross sits back down with Keys to the Shop founder Chris Deferio (almost 10 years into coaching coffee shop owners now) to dig into the real reason "hospitality" and "engagement" stay buzzwords instead of habits on the floor. Chris walks through why owners have to be the first example of the standard they want to see, how to actually write core values that aren't just a pretty Canva document nobody reads, and why trust has to come before any values rollout works at all. They get into the guilt a lot of owners carry about having authority in the first place, why imposter syndrome is basically just lying to yourself, and a practical, one-value-at-a-time way to change a culture that's already set in its ways. If you manage people in a coffee shop, or you're thinking about it, this one's worth the full listen!

*If you purchase something through one of our links, we may be entitled to a share of the sale*
A very special thank you to our incredible sponsors!
Heyday Coffee Accounting — bookkeeping built for cafes, carts, and roasters!
Get 10% off your first 3 months: https://heyday.cpa/valor?utm_source=youtube&utm_campaign=ep178
Local Eyes Growth — the SEO team behind Valor's catering growth.
Get 20% off any plan: https://localeyesgrowth.com/valor?utm_source=youtube&utm_campaign=ep178
Buy Valor Coffee: https://valor.coffee/shop?utm_source=youtube&utm_campaign=ep178
Want to become a Wholesale Partner? Email us at wholesale@valor.coffee to set up an account!
Want to send us coffee? Have a question you want to answer on the show? Send us an email to info@valor.coffee.
Want to revolutionize your catering business with a single hub for logistics, invoicing, estimates, and more? Flashquotes is changing the way Valor and other catering companies do business, leading to more bookings and better events.
Check out https://flashquotes.com/valor to learn more!

Follow the Valor Coffee Podcast on Instagram: ⁠⁠http://instagram.com/valorcoffeepod⁠⁠
Follow Valor on Instagram: ⁠⁠http://instagram.com/valor.coffee⁠⁠
Subscribe to Riley's YouTube Channel: ⁠⁠https://youtube.com/@rileywestbrook⁠⁠
Follow Riley:  ⁠⁠https://instagram.com/rileywestbrook⁠⁠
Follow Ross: ⁠⁠https://instagram.com/rosswalters⁠⁠
Follow Ethan's Parody Account:  ⁠⁠https://instagram.com/ethanrivers777

JOIN THE VALOR COFFEE COMMUNITY – Courses, Exclusive Videos, PDFs, Spreadsheets and more:⁠ ⁠https://community.valor.coffee?utm_source=spotify&utm_campaign=ep177

Tuesday POD!! Let's get it.We want our best employees to eventually quit, and we mean that. In this episode, we sit down with two former Valor baristas turned coffee shop owners and talk through why losing a great employee to their own venture isn't a betrayal, it's actually the whole freaking point. We get into the difference between an abundance mindset (pour into people while they're here, knowing they might leave sooner because of it) and a scarcity mindset (resent them for it), why the average employee only sticks around for about two years, and what it actually looks like to invest in someone's growth instead of just training them to make coffee. If you've ever felt like a good employee leaving to compete with you is a gut punch, this one just might change your perspective.

*If you purchase something through one of our links, we may be entitled to a share of the sale*
A very special thank you to our incredible sponsors!
Heyday Coffee Accounting — bookkeeping built for cafes, carts, and roasters!
Get 10% off your first 3 months: https://heyday.cpa/valor?utm_source=youtube&utm_campaign=ep177
Local Eyes Growth — the SEO team behind Valor's catering growth.
Get 20% off any plan: https://localeyesgrowth.com/valor?utm_source=youtube&utm_campaign=ep177
Buy Valor Coffee: https://valor.coffee/shop?utm_source=youtube&utm_campaign=ep177
Want to become a Wholesale Partner? Email us at wholesale@valor.coffee to set up an account!
Want to send us coffee? Have a question you want to answer on the show? Send us an email to info@valor.coffee.
Want to revolutionize your catering business with a single hub for logistics, invoicing, estimates, and more? Flashquotes is changing the way Valor and other catering companies do business, leading to more bookings and better events.
Check out https://flashquotes.com/valor to learn more!

Follow the Valor Coffee Podcast on Instagram: ⁠⁠http://instagram.com/valorcoffeepod⁠⁠
Follow Valor on Instagram: ⁠⁠http://instagram.com/valor.coffee⁠⁠
Subscribe to Riley's YouTube Channel: ⁠⁠https://youtube.com/@rileywestbrook⁠⁠
Follow Riley:  ⁠⁠https://instagram.com/rileywestbrook⁠⁠
Follow Ross: ⁠⁠https://instagram.com/rosswalters⁠⁠
Follow Ethan's Parody Account:  ⁠⁠https://instagram.com/ethanrivers777

JOIN THE VALOR COFFEE COMMUNITY – Courses, Exclusive Videos, PDFs, Spreadsheets and more:⁠ ⁠https://community.valor.coffee?utm_source=spotify&utm_campaign=ep176

Why does the exact same Instagram Reel, like "don't be on your phone behind the bar" or "give guests water during a rush," get read by one barista as empowering and another as exploitative? We dig into the abundance vs scarcity mindset divide that is currently splitting the coffee industry. We also talk through how post shift debriefs work day to day, why boundaries have swung too far in the industry's comments, and why an owner being the highest paid person on the team isn't automatically a red flag. It's not a takedown of anyone who disagrees, just an honest look at why the same message lands differently for different people. In our mind, abundance mindset wins every time.

*If you purchase something through one of our links, we may be entitled to a share of the sale*
A very special thank you to our incredible sponsors!
Heyday Coffee Accounting — bookkeeping built for cafes, carts, and roasters!
Get 10% off your first 3 months: https://heyday.cpa/valor?utm_source=youtube&utm_campaign=ep176
Local Eyes Growth — the SEO team behind Valor's catering growth.
Get 20% off any plan: https://localeyesgrowth.com/valor?utm_source=youtube&utm_campaign=ep176
Buy Valor Coffee: https://valor.coffee/shop?utm_source=youtube&utm_campaign=ep176
Want to become a Wholesale Partner? Email us at wholesale@valor.coffee to set up an account!
Want to send us coffee? Have a question you want to answer on the show? Send us an email to info@valor.coffee.
Want to revolutionize your catering business with a single hub for logistics, invoicing, estimates, and more? Flashquotes is changing the way Valor and other catering companies do business, leading to more bookings and better events.
Check out https://flashquotes.com/valor to learn more!

Follow the Valor Coffee Podcast on Instagram: ⁠⁠http://instagram.com/valorcoffeepod⁠⁠
Follow Valor on Instagram: ⁠⁠http://instagram.com/valor.coffee⁠⁠
Subscribe to Riley's YouTube Channel: ⁠⁠https://youtube.com/@rileywestbrook⁠⁠
Follow Riley:  ⁠⁠https://instagram.com/rileywestbrook⁠⁠
Follow Ross: ⁠⁠https://instagram.com/rosswalters⁠⁠
Follow Ethan's Parody Account:  ⁠⁠https://instagram.com/ethanrivers777

JOIN THE VALOR COFFEE COMMUNITY – Courses, Exclusive Videos, PDFs, Spreadsheets and more:⁠ ⁠https://community.valor.coffee?utm_source=spotify&utm_campaign=ep175

How do you actually find time to post on Instagram when you're running a coffee shop? We sat down again with our social media manager Lynden to break down what's really working: time-blocking, why your logo isn't your brand, and why messy behind-the-scenes content almost ALWAYS beats polished production. We also take time to talk through what's been working with YOUR Instagram accounts, so a very special thank you to everyone who submitted for this episode! If you run a coffee business and feel behind on social media, this one's for you.

*If you purchase something through one of our links, we may be entitled to a share of the sale*A very special thank you to our incredible sponsors!Heyday Coffee Accounting — bookkeeping built for cafes, carts, and roasters!
Get 10% off your first 3 months: https://heyday.cpa/valor?utm_source=youtube&utm_campaign=ep175Local Eyes Growth — the SEO team behind Valor's catering growth.
Get 20% off any plan: https://localeyesgrowth.com/valor?utm_source=youtube&utm_campaign=ep175Buy Valor Coffee: https://valor.coffee/shop?utm_source=youtube&utm_campaign=ep175Want to become a Wholesale Partner? Email us at wholesale@valor.coffee to set up an account!Want to send us coffee? Have a question you want to answer on the show? Send us an email to info@valor.coffeeWant to revolutionize your catering business with a single hub for logistics, invoicing, estimates, and more? Flashquotes is changing the way Valor and other catering companies do business, leading to more bookings and better events. Check out https://flashquotes.com/valor to learn more!

Follow the Valor Coffee Podcast on Instagram: ⁠⁠http://instagram.com/valorcoffeepod⁠⁠
Follow Valor on Instagram: ⁠⁠http://instagram.com/valor.coffee⁠⁠
Subscribe to Riley's YouTube Channel: ⁠⁠https://youtube.com/@rileywestbrook⁠⁠
Follow Riley:  ⁠⁠https://instagram.com/rileywestbrook⁠⁠
Follow Ross: ⁠⁠https://instagram.com/rosswalters⁠⁠
Follow Ethan's Parody Account:  ⁠⁠https://instagram.com/ethanrivers777
Follow Lynden: https://www.instagram.com/lyndenbelzer/