Inspiring Futures - Lessons from the Worlds of Marketing and Advertising

If AI can produce the consensus view in seconds, your point of view is the job.

That’s why I think this episode of Inspiring Futures with Mike Mallazzo, General Manager at Alephic, is worth your time. Mike went from investigative journalism into tech, spending time at LinkedIn, Dynamic Yield, and PayPal’s agentic commerce team, and he has a sharp, often contrarian take on what brands need to do now that AI agents sit between them and their customers. 

Why it’s worth a listen: 

Brands now have two audiences. Mike argues that marketing leaders have to decide how much of their job is marketing to people and how much is marketing to agents. He calls it the biggest platform shift since social.

A POV is your protection. LLMs drift toward consensus. Mike's test: if you never break the rules or hold a contrarian opinion, you’re easy for AI to replace.

Generic insight is dead. AI will always beat people at “view from nowhere” summaries. What’s left for us is original reporting, lived experience, and taste.

Strategy’s roots still apply. We get into how 1960s account planning thinking is shaping frameworks for marketing to agents, and why journalists’ instinct to find the real truth makes for great strategy.

Unwritten brand knowledge meets AI. What happens to brand judgment when agents start making decisions that used to happen in meetings? 

These are also the questions at the heart of BRXND, the AI and marketing conference Alephic is involved in, in New York this November.https://www.brxnd.ai/

The advertising agency business has changed dramatically. Agencies once relied on their reputations, relationships, and a fairly steady stream of pitch opportunities to grow. The phone rang, you got invited to pitch, and if you were good enough, you won the business.
That world is disappearing. Today, agencies have to work much harder to find new clients, build relationships, and create opportunities, often long before there's a brief or even a budget.
And that's a problem because most agency leaders have spent their careers learning how to make great work and win pitches, not how to go out and find business. Suddenly, having conversations with prospective clients has become a regular and essential part of the job.
But when they finally get that meeting, something strange happens. They fall back on talking about themselves, desperate to make an impression and convince the people across the table that they deserve to be there. They talk about their credentials, their capabilities, their awards and their work. And in the process, they often fail to find out what's actually going on in the client's business.
So how do you get these conversations right? And how do you turn them into relationships that eventually lead to work?
That's what we're exploring in this episode of Inspiring Futures with Simon Wylie and Neil Mullarkey, founders of Stop Selling, Start Solving.
Simon is the former CEO of Contagious Communications and Managing Director of Xtreme Information. He's spent decades in the advertising and marketing world, helping agencies understand their markets, win clients and grow. Today, he advises agencies on growth and business model transformation, including through his work with Caroline Johnson at the Business Model Company.
Neil has a rather different background. He's a former president of the legendary Cambridge Footlights and a founding member of the Comedy Store Players, where he worked alongside Mike Myers and Paul Merton. For more than 25 years, he's also been teaching improvisation and communication skills to business leaders.
Together, they've developed an approach that combines Simon's understanding of agency new business with Neil's expertise in improvisation and human communication.
We talk about why selling can actually get in the way of winning business, why listening is so difficult, how to prepare without becoming a prisoner of your presentation, and how storytelling and improvisation can completely change the dynamic of a meeting.
We also get into the commercial realities. How do you know whether a prospect has a problem worth solving? Who actually makes the decisions? And how do you avoid having lots of lovely meetings that never turn into anything?
It's a fascinating and very practical conversation about something that has become increasingly important to the survival and success of advertising agencies: how to stop talking about yourself and start having conversations that lead somewhere.

My guests on the latest Inspiring Futures podcast episode are Leslie Stone, a former Ogilvy Chief Strategy Officer who has helped giants like American Express, Walmart, and IKEA, and Gabrielle Tenaglia, a San Francisco agency strategist turned startup marketing leader at companies like Omada Health and Lyft. Together they now run Throughline. A few months ago, they talked with marketers to ask about their unmet needs at work. In their conversations, they couldn’t get to the work. Leader after leader wanted to talk about how they felt, and what came out was grief: for trust, for time to think, for the craft they fell in love with. On this episode of Inspiring Futures, we talk about the thing nobody in marketing is naming, why your company probably won’t fix it, and what can be done to move through it.

Everyone agrees the world is uncertain. Far fewer ask what that means for how we plan. On the Inspiring Futures podcast, futurist Joana Lenkova (ex-Disney, founder of Futures Forward) made the case better than anyone I’ve heard. Here it is in four lines:
1. The past is no longer a reliable guide. Spreadsheets tell you what happened. They can’t tell you what’s coming.
2. Not acting is still a decision. Skip foresight, and you’ve bet on “tomorrow looks like yesterday” without checking the bet.
3. Uncertainty is also an opening. Foresight lets you shape the future instead of just reacting to it.
4. It only works if it’s tied to decisions. Insight nobody acts on is just an interesting report.
That last point is the heart of Joana’s new book, From Foresight to Action: Your Strategic Decision-Making Playbook (Wiley, August 2026). It’s built to close the “Decision Gap” between knowing what might happen and choosing confidently today, through five standalone Strategic Future Labs that work like flight simulators for decision-making and feed into a complete Futures Strategy Canvas.
https://www.wiley.com/en-us/shop/general-introductory-business-management/from-foresight-to-action-your-strategic-decision-making-playbook-p-9781394425884

What does the agency of the future actually look like?
My latest Inspiring Futures conversation is with Lior Eldan, co-founder of Moburst.
Lior started Moburst in 2013 as a specialist mobile marketing agency. Today, after five acquisitions, it's a 150-person global business with a dramatically broader offer.
But what's particularly interesting is how AI is driving its next transformation.
It's not simply about making existing services faster or cheaper. Moburst is rethinking entire workflows, building its own AI capabilities, investing in new skills and moving into areas such as AI transformation for clients.
A few interesting questions emerge from Lior's experience:
What happens when an agency stops defining itself by a particular marketing discipline?
How do you decide what capabilities to build, buy or reinvent?
What does an agency actually sell when AI can perform so much of the work?
And what kinds of people become most valuable when the work itself is constantly changing?
Perhaps the most interesting thing about the agency of the future isn't how it uses AI. It's how AI changes what the agency becomes.