The future of hotel B2B distribution, with Chinmai Sharma
In this episode, we delve into the dynamic world of Hotel B2B distribution.
Join us as we explore the future of this ever-evolving industry with Chinmai Sharma, SVP and Global Head of Lodging, Ground, and Sea at Sabre Corporation.
With extensive experience in the global travel and hospitality sector, Chinmai shares his insights on the significant shifts shaping the industry, the role of technology and AI in enhancing personalization, and the strategies hotels can adopt to maximize their visibility and success.
We discuss:
Why it is crucial to shift this mindset and attach hotels earlier in the booking journey.The impact of AI on personalisation distribution so far.How AI will further transform hotel distribution and personalization for travellers.How Sabre is responding to the requirement to deliver a more consumer-trade experience for B2B buyers.How sponsored and promotional advertising spots influence hotel bookings, what’s driving their increasing importance and how hoteliers can leverage these tools to maximise visibility effectively.
Click here to learn more about Sabre.
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20:58
Sustainability with Jennifer Klar of Six Senses
In this episode, Jennifer Klar discusses Six Senses’ industry-leading approach to wellness and sustainability.
Jennifer and I discuss the following:
How Six Senses incorporate sustainability practices into their wellness offerings, and how these initiatives contribute to the overall well-being of their guests, team members and local communities.How to ensure that the resources you use align with sustainable practices and the steps to take to minimise the environmental and social impact.How to create opportunities for cultural exchange and experiences for guests while respecting and preserving local heritage and the environment. How to measure the impact of sustainability initiatives on guest satisfaction and overall sustainability goals.The role of technology in sustainability initiatives.What is holding the tourism industry back from doing more for sustainability.
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19:04
How to increase direct bookings through personalization with Juanjo Rodriguez
In this episode, we discuss using personalisation on your website to increase direct booking conversion. My guest is Juanjo Rodriguez, founder and CEO of technology company The Hotels Network.
Juanjo and I discuss the following:
The biggest challenges hoteliers are currently facing and how technology can help.Extending personal service to deliver online personalisation.The latest machine learning and how AI can bring value to hoteliers.How ChatGPT and generative AI can be used to create personalisation online.
About The Hotels Network:
We are an innovative technology company that believes in the power of extreme personalization. Based around the globe, we’ve brought together an awesome team with deep expertise in hospitality, product design and consumer marketing.
Learn more at https://www.thehotelsnetwork.com/
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18:18
How to turn wine into profit, with Adam Mogelonsky
In this episode, we discuss the latest trends in wine and how to profit from wine sales in your hotel or restaurant. My guest is Adam Mogelonsky, Partner at Hotel Mogel Consulting, renowned speaker, traveller and one of the industry’s most prolific researchers and writers.
Adam and I discuss the following:
The impact of the pandemic on the restaurant industry and the new trends today.Why restauranteurs and hoteliers should focus on wine in 2023.The psychology of selling wine!How wine list layout and structure affect the guest’s propensity to buy.The role of technology in increasing wine sales and profitability.How hoteliers can use wine to enhance TRevPAR.The emergence of LoCal/LoCarb and organic wine.
Learn more about Hotel Mogel Consulting here.
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29:19
The latest trends and developments in spa and wellness, with Tammy Pahel
In this episode, we explore the the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness Operations for Carillon Miami Wellness Resorts.
Tammy and I discuss the following:
The latest trends in Nordic spas.What makes a successful wellness retreat, and how can wellness be introduced into an existing hotel or resort?What’s new in anti-aging, and are these therapies at home in a hotel or destination spa?How spas coped, survived and modified their operations and product offerings to cope with physical distancing during COVID.Are touchless treatments a short-term solution, or are they here to stay?
About Alchemy Wellness Resorts:
Alchemy Wellness Resorts offers a highly specialized and pioneering approach to management services, prioritizing innovative wellness programs, strategic development and sustainable financial growth while significantly enhancing the guest experience.
Website: https://alchemywellnessresorts.com/
Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including:
LeadershipCommercial ManagementOperations ManagementFinanceHuman Resources and more.
Guests include leaders from hotel groups, suppliers and education.
Globally industry leaders rely on eHotelier for the latest trends around the world to build their careers, grow their teams and their businesses.
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