Uncommon Sense - Tools to Improve your Work Forever

Improvement and quality often share the same goals, yet in many organisations they operate in separate worlds, with one focused on projects and change, and the other on control and compliance. But what if that divide is limiting your ability to embed lasting improvement?
Join Director Consultant Warren Knight as he explores the connection between Continuous Improvement and Quality Management, challenging common assumptions and revealing why a well-designed QMS may have far more to offer than many improvement practitioners realise.

More resources:
5 Things That Quality Is (and Isn’t): A Guide for Practitioners
Control Charts: Walter Shewhart’s Gift to Quality
Quality in Action: On-Demand Webinar

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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. 
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How confident are you that your team sees the process the same way you do?
You might view flowcharting as a drawing exercise, but in reality, it’s a thinking tool. A framework for helping teams explore messy processes to reveal what people assume, what they disagree on, and what they’ve never properly surfaced.
Drawing on his own improvement project experience, Senior Consultant, Mark Allison talks through three levels of flowcharting that help improvement practitioners move from high-level clarity into the deeper issues sitting in handoffs, rework, and unclear ownership.

More resources:
5 Flowchart Challenges You’ll Want Your Team to Know About
How To Get The Best Out Of Your Improvement Team
Agile & Lean Six Sigma in Action: An Improvement Project Case Study

More from PMI:
Dive into our Knowledge Hub for more tools, videos, and infographics
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. 
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ADKAR is familiar territory for many improvement practitioners. Awareness, desire, knowledge, ability, reinforcement… a neat pathway to guide people through change. But what happens when you’ve ticked every box and adoption still falls short?
Join Laurence Restarick as he invites you to step back, think system-wide, and see change through a different lens, as he reframes ADKAR from a checklist to a diagnostic tool. Because sometimes resistance has less to do with people themselves, and more to do with the system they’re working within.
 
More resources:
Systems Thinking From a Leadership Perspective
The Response to Change Model
Struggling to Drive Change?

More from PMI:
Dive into our Knowledge Hub for more tools, videos, and infographics
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. 
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Explore Distance Learning >>

You understand the theory. You care about making things better. What comes next is finding a practical way to build improvement into the flow of your everyday work.

Join Consultant Alex Gumery as he shares what it takes to build your improvement habit, starting with how a willingness to notice work differently can unlock confidence and momentum. There’s thoughtful guidance on involving others, aligning improvement to what matters most, and shaping a routine that works in the reality of busy roles. 

An encouraging listen for anyone ready to turn everyday curiosity into lasting habits.

More resources:
PDSA and Disconfirming Evidence
Our Improvement Toolbox – Flowcharts
Transform Your Problem Solving Mindset

More from PMI:
Dive into our Knowledge Hub for more tools, videos, and infographics
Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. 
Explore On Demand >>
Explore Distance Learning >>

Why is it that some organisations default to firefighting while others think their way to breakthrough performance?  
 
Join us as Consultant Niall Coney introduces Toyota Kata; the patterns of behaviour that underpin real problem solving cultures. Habits so familiar they blend into the background, yet powerful enough to change how teams learn, lead and improve. 
 
It might just prompt you to look at the routines shaping your own team’s thinking. 

More resources:
PDSA Your Work, Your Project, Your Programme
Operational Excellence Insights with Marvin Cooke of Toyota Motor Europe
Essential Reading for Your Lean Six Sigma and Improvement Journey

More from PMI:
Dive into our Knowledge Hub for more tools, videos, and infographics
Join us for a PMI LIVE Webinar
Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. 
Explore On Demand >>
Explore Distance Learning >>